Shipping Policy
Company Name: PIXELPLAY DESIGNMADE LLC
Contact Email: [email protected]
Phone: 6466534393
Address: 1917 W 65th St, Unit 1, Cleveland, OH 44102, USA
We are committed to delivering your order safely and promptly. Please read our shipping terms below.
1. Processing Time
- Orders are processed within 1–3 business days after payment confirmation.
- Orders placed on weekends or holidays will be processed the next business day.
- You will receive a confirmation email once your order has shipped.
2. Shipping Rates & Delivery Times
We currently ship within the continental United States.
Shipping options and estimated delivery times:
| Shipping Method | Delivery Time | Cost |
|---|---|---|
| Standard Shipping | 3–7 business days | Free |
| Expedited Shipping | 2–3 business days | Calculated at checkout |
| Freight Shipping (for large appliances) | 5–10 business days | Quoted based on location |
Note: Delivery times may vary depending on your location and order volume.
3. Tracking Your Order
- Once your order ships, you will receive a tracking number via email.
- You can track your shipment on our website or directly through the carrier’s website.
4. Freight Delivery for Washing Machines
- Large appliances such as washing machines are shipped via freight carriers.
- Curbside delivery is included. Please ensure someone is available to receive and inspect the item upon arrival.
- If you require white glove delivery or installation, please contact us before placing your order (additional fees may apply).
5. Shipping Restrictions
- We currently do not ship to P.O. boxes, APO/FPO addresses, Alaska, Hawaii, or international destinations.
- All orders must be shipped to a physical street address within the 48 contiguous U.S. states.
6. Damaged or Lost Shipments
- If your item arrives damaged or is lost in transit, notify us within 48 hours at [email protected] with your order number and photos (if applicable).
- We will work with the carrier to resolve the issue and arrange a replacement or refund.
7. Delivery Delays
While we aim to ship on time, external factors such as weather, carrier delays, or supply issues may occasionally impact delivery. We will notify you promptly in such cases.
8. Contact Us
For any shipping-related questions or special requests, contact us at:
📧 [email protected]
📞 6466534393