Refund and Returns Policy

Refund and Returns Policy

Company Name: PIXELPLAY DESIGNMADE LLC
Contact Email: [email protected]
Phone: 6466534393
Address: 1917 W 65th St, Unit 1, Cleveland, OH 44102, USA

Your satisfaction is our priority. If you’re not fully satisfied with your purchase, we’re here to help.

1. Return Eligibility

To be eligible for a return:

  • The item must be unused, uninstalled, and in its original packaging.
  • Returns must be requested within 30 days of the delivery date.
  • A valid proof of purchase (receipt or order confirmation) is required.
  • Products that have been used, damaged, or altered after delivery are not eligible for return.

2. How to Request a Return

To initiate a return, please contact us at [email protected] with:

  • Your full name
  • Order number
  • Reason for return
  • Photos (if the product is damaged or defective)

Our support team will provide instructions and a return authorization if your request is approved.

3. Refund Process

Once your returned item is received and inspected:

  • We will notify you of the approval or rejection of your refund.
  • If approved, your refund will be processed to your original method of payment within 7–10 business days.
  • Shipping charges are non-refundable, unless the return is due to our error (e.g., wrong or defective item).

4. Exchanges

We offer exchanges for defective or damaged items. If you need an exchange for the same item, contact us within 7 days of delivery at [email protected].

5. Return Shipping

  • You are responsible for paying the return shipping cost unless the return is due to our fault.
  • We recommend using a trackable shipping service or purchasing shipping insurance.

6. Damaged or Defective Items

Please inspect your order upon delivery. If the item is damaged or faulty, notify us within 48 hours of receiving the package. Send clear photos and a description of the issue to [email protected]. We will arrange a replacement or refund accordingly.

7. Non-Returnable Items

  • Used washing machines
  • Final sale or clearance items
  • Custom or special-order items

8. Cancellations

Orders can be canceled within 12 hours of placement. If the order has already shipped, it must be processed as a return after delivery.

9. Contact Us

If you have any questions about your return or refund, feel free to contact us:
📧 [email protected]
📞 6466534393