Frequently Asked Questions (FAQs)
PIXELPLAY DESIGNMADE LLC
Email: [email protected]
Phone: 6466534393
Address: 1917 W 65th St, Unit 1, Cleveland, OH 44102, USA
1. What types of washing machines do you offer?
We offer a variety of washing machines to suit different household needs—from compact models for small spaces to high-capacity machines perfect for families. All models feature smart settings and efficient performance.
2. Do your washing machines have eco-friendly features?
Yes, most of our models include eco-mode functions designed to save energy and water while still delivering excellent cleaning results.
3. What special wash cycles are available?
Our machines include a variety of fabric-specific cycles such as Quick Wash, Delicate, Heavy-Duty, and more—so you can care for each type of garment properly.
4. Are your machines noisy?
No. Our washing machines are designed for quiet operation, making them suitable even for apartments or shared living spaces.
5. What is the warranty period?
We offer a standard 1-year manufacturer’s warranty on all our washing machines. Please refer to the user manual or contact us for more details.
6. How can I get technical support or customer service?
You can reach our customer support via email at [email protected] or call us at +1 (646) 653-4393 during business hours.
7. Where are your products manufactured?
Our washing machines are manufactured using globally sourced components and meet rigorous quality control standards.
8. Do you offer installation services?
Currently, we do not offer in-house installation. However, we include clear installation instructions and recommend using a licensed professional if needed.
9. Can I return or exchange a washing machine?
Yes, we accept returns or exchanges within 30 days of purchase, provided the item is unused and in original packaging. Please review our Return & Exchange Policy or contact us for assistance.
10. How do I register my product?
Product registration can be done online at pixelplaydesignmade.com/register or by emailing us with your proof of purchase and serial number.
11. What should I do if my washing machine is not working properly?
First, consult the troubleshooting section in your user manual. If the issue persists, contact our support team for guidance or to schedule service.